Privacy Policy


At Charlie and Wolf we are committed to respecting your privacy. This privacy policy applies to your use of:


(1) The ‘George and the Ice Cream Castle’ mobile application software (“App”), once you have downloaded or streamed a copy of the App onto your mobile telephone or other device; and


(2) Any of the services accessible through the App (“Services”) that are available either on the App or on other sites of ours (collectively our “Platforms”), unless such Services state that a separate privacy policy applies to a particular Service, in which case that privacy policy will apply.


For the purposes of the Data Protection Act 1998 the Data Controller is Charlie and Wolf Limited.


You may provide us with information about you, such as your name and e-mail address, by filling in forms on our Platforms, by corresponding with us, or when reporting a problem with any of our Platforms. Any such information will be collected by us and processed in accordance with the terms of this privacy policy. Collecting this information allows us to provide you with news and services and allows you to make the best use of the content made available on our Platforms.


Our App also uses Crashlytics which assists us in improving the quality, functionality and reliability of the App and our other Platforms. Any data collected by Crashlytics is anonymized and does not contain any personal data.


We may also collect technical information about the device you use to visit our Platforms, such as the type of device, IMEI number, type of mobile browser, any information stored on your device which you allow our Platforms access to, details of your use of our Platforms and customer traffic patterns and site. This information will help us continue to develop and improve our Platforms.


We may use the information we collect to occasionally notify you about important functionality changes to our Platforms, new services and special offers we think you’ll find valuable. However, we will only do this if you have opted in to receive such notifications. You can unsubscribe from these sorts of notifications at any time by selecting the ‘Unsubscribe’ link at the bottom of emails from us, or otherwise by contacting us at


We store any personal information we do hold about you on a secure server which encrypts all information you input before it is sent to us.  As required by the European data protection legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.


Whilst our App does not use cookies, certain other of our Platforms do. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.  Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.  We use cookies on our apps to distinguish you from other users, so that we can provide you with the best experience of our Platforms we are able to.


We may disclose some or all of the data we collect from you, including your personal information and information collected when you download or use our Platforms, to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006, or in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or asset, or if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets, or if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.


We may also share personal data in order to enforce any of our terms of use in relation to our Platforms or to protect the rights, property and safety of us and our customers, including if necessary exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We will only pass on your personal information to trustworthy third parties and only ever with your prior consent. When you enter personal information on our Platforms you can select how you wish for us to process your information. You can also change these options at any time by contacting us at


We may also provide aggregate statistics about our users, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.


We may employ other companies and individuals to perform functions on our behalf, including third party payment handlers.  Other examples include analysing data and providing marketing assistance.  Such companies and individuals will have access to personal information needed to perform these functions, but they may not use it for any other purposes and are also required to process the data in accordance with UK and European data protection legislation.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platforms; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Please note that the information you enter may be transferred outside the European Economic Area for the purposes of processing by us and our agents.  Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with these terms and conditions and relevant UK and European data protection legislation. By entering any personal information on our Platforms you consent to this transfer.


Our Platforms may contain links to other third party websites, apps, social media and other platforms which will have their own terms and conditions. Where you click on such links we recommend that you read the terms and conditions for the third party platform you are visiting. When you access any other site please be aware that it is independent from us and our Platforms and we take no responsibility for the content of such platforms.


In no event will we be liable for any direct, indirect, special or other consequential damages as a result of your use of any other third party platform including without limitation any lost profits, business interruption, loss of programs or other data on your information handling system, mobile device or otherwise.


The Data Protection Act 1998 gives you the right to access information held about you. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or sent by post to Second Floor, 18 Buckingham Gate, London SW1E 6LB.